Meet some of our staff


Name:  Steven Neelin


Years in staffing business: 15

Specialties: Specialization in graphic arts, technical professions, management and sales.

Interests/Hobbies: God, Special Olympics, Inter-active Theater, Ice Hockey, Travel, Theater, Business Advisory Board: SUNY Brockport, Business Advisory Council: East House, Jr. Achievement

Bio: Founded Quality Recruiting in response to the closing of Hart‐Merrell Personnel Consultants, a long‐standing recruiter in the Greater Rochester Area.

Ethical and honest with a deeply held belief that employee recruitment should be collaborative and straightforward for candidate and client company. Over 15 years of experience conducting searches at all levels across multiple industries. Empathetic, with an understanding of the personal impact that good recruiting can have on a candidate and a company. An effective listener, good judge of character and natural people person skilled at removing the emotional factor from hiring decisions—a long‐time advocate of a more thoughtful and considerate approach to recruitment.

Awards: Rochester Top 100 – 2008, 2011 and 2012. Nominated: Small business Person of the Year.

Charitable Causes:  March of Dimes, Board of Directors: Gilda’s Club Rochester, Vice-Chair, Board of Trustees ARC of Monroe County (March 2009 – present), Certified Coach – Special Olympics Genesee Region (December 1999 – present), Business Advisory Council: Member, East House Rochester, NY (September 2004 – May 2011) Nominated: Small business Person of the Year




 Name:   Cindy Boulet

 Administrative Office Support Specialist

 Years in staffing business: 3

 Specialties:  Customer Service, broad knowledge of Call Centers, soft sales

 Bio: SUNY Oswego alum with a BS in Business Admin, Human Resources concentration. The majority of Cindy’s career was spent at  Kodak in their inbound call center providing product support to customers,  mentoring  and training new CSR’s and acting Scheduler for global call center teams.

 Charitable Causes:   United Way, Hannah’s Hope, Relay for Life, Alzheimer’s Association.





 Name: Jackie Ernst

Director of Office Professionals

 Years in staffing business: 25+

 Specialties: Sales, Finance and Administrative placement both locally and nationally.

 Interests/Hobbies Downhill skiing, snowshoeing, biking, swimming and golf.

Bio:   Hired in 2005 to create an Administrative Division for Quality Recruiting (QRS). Have managed several long term contract projects since my employment with QRS in the Administrative Division which has contributed significantly to the company achievement of the Rochester Top 100 award in 2008, 2011 & 2012. Several years ago, while with another staffing firm, was a member of the placement team that won the Quality Award from Eastman Kodak.

Charitable Causes: Irondequoit High School Soccer Booster Club volunteer, Annual Breast Cancer Walk volunteer.


 Name: Janine Mason


 Director of Technical Recruiting

 Years in staffing business:  10+ years

 Specialties:  Information Technology and Telecommunications

 Interests/Hobbies:  Restoring old cars, football, golf and reading

Bio:  After serving 4 years in the military – returned to Rochester and was hired as a dispatcher at a local telecommunications company and eventually transferred into their installation department becoming a phone installer/technician.  After 3 years, left to become a recruiter – have recruited for almost every type of position – starting in clerical and finally reaching her goal of technical recruiter.  In 2000,  started her own company and has recently decided to go back to the job she loves the most as a Technical Recruiter.  When not recruiting can be found reading or working on an automobile restoration project

Charitable Causes:  Collecting clothing and personal hygiene products for the Battered Women Shelter and often participates in Breast Cancer Awareness functions.



Name: Dan Birnbaum

Sr. Technical Recruiter

Years in staffing business: 4+

Specialties: IT recruiter with a strong knowledge of current software development trends, both for desktop, web, and mobile applications. Has recruited for all technical positions from Desktop Support Specialists to Senior Program Managers.

Interests/Hobbies Programming progressive house music, playing piano/cello, beatboxing, dancing, cooking the Best. Vegetarian. Food. Ever.

Bio: Has recruited for almost all industries from pharmaceutical, telecommunications, finance, energy, automotive, and more. Before coming to Quality Recruiting, he primarily focused on recruiting for Fortune 500 enterprises nationwide. He is looking forward to making an impact on the local Rochester market where he has resided for over a decade, after moving from his hometown of Ithaca, NY.

Charitable Causes: GAGV, music education


Jim Dale

  Name: Jim Dale

Technical Recruiter

 Years in staffing business: 3 Years

 Specialties: Engineering and Technical Staffing

 Interests/Hobbies: Baseball, Football, Golf, Volunteer – Instructional Baseball clinics

 Bio: Has recruited for the last 3 years finding the best candidates for his clients in the Engineering and Technical fields. Went to Minnesota State University Mankato where he studied sport management and was the Pitcher for 2 years before being picked up by an independent league in Texas where he played 2 years before moving back to Rochester

Charitable Causes: Enjoys anything sports related and helping children learn the fundamentals they will need to succeed in sports